Terms of service
## Welcome to The Best For You
Welcome to *The Best For You, an online skincare and personal-care brand operated by **RVB Lifestyle Products*.
We believe that a trustworthy shopping experience begins with transparency, quality, and clear communication.
These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including browsing, placing orders, making payments, and interacting with our online store.
Throughout these Terms, "we", "us", and "our" refer to The Best For You and RVB Lifestyle Products, while "you", "your", and "customer" refer to individuals accessing or purchasing through our website.
By accessing or using our website, you agree to comply with these Terms, subject to applicable law. If you do not agree with these Terms, please discontinue using our services.
## 1. Eligibility & Website Use
Our website is intended for individuals legally capable of entering into purchase agreements under applicable law.
Customers under the age of majority should use our services with appropriate parental or legal guardian involvement.
By using our website, you agree to:
- Provide accurate and complete information when placing orders or creating an account.
- Use the website only for lawful purposes.
- Respect the intellectual property and rights of The Best For You and other parties.
- Avoid activities that may compromise the security or functionality of our website.
- Refrain from fraudulent transactions, unauthorised access, or misuse of our services.
We reserve the right to restrict access or take appropriate action in response to misuse, subject to applicable law.
## 2. Products & Product Information
At The Best For You, we aim to provide accurate and transparent information about our skincare and personal-care products.
Product descriptions, ingredients, directions for use, prices, quantities, images, and other information are presented to help customers make informed purchasing decisions.
While we make reasonable efforts to maintain accuracy, minor differences in packaging appearance, colours, or presentation may occur due to photography, lighting, display settings, or packaging updates.
Any material differences affecting product ingredients, quantity, characteristics, or suitability will be addressed in accordance with applicable consumer protection requirements.
Customers are encouraged to review product descriptions, ingredient lists, usage instructions, and precautions before purchasing.
## 3. Skincare Advice & Product Suitability
Skincare needs and experiences vary from person to person.
The results of using our products may depend on skin type, individual sensitivities, environmental conditions, usage practices, and other personal factors.
Information provided on our website, including ingredient descriptions, skincare education, product benefits, and usage recommendations, is intended for general cosmetic and informational purposes.
Such information should not be considered a substitute for professional medical advice, diagnosis, or treatment.
We recommend following product instructions and performing a patch test where appropriate.
If irritation or an unexpected skin reaction occurs, discontinue use and seek medical advice when necessary.
We do not guarantee identical cosmetic results for every individual.
Nothing in this section limits your rights concerning defective, unsafe, misrepresented, or non-compliant products under applicable law.
## 4. Pricing, Payments & Availability
All product prices displayed on our website are in *Indian Rupees (INR)* unless otherwise stated.
Applicable taxes, shipping charges, and other fees will be disclosed during the purchasing process.
We reserve the right to update product prices, promotional offers, and availability without prior notice. Price changes will not affect orders that have already been accepted, except as permitted by applicable law.
Payments may be made through the payment methods available at checkout, including eligible prepaid options and *Cash on Delivery (COD)*.
Payment transactions are processed through authorised payment service providers.
We do not directly store customers' complete card credentials, UPI PINs, or banking passwords.
Product availability is subject to stock levels and fulfilment capabilities.
If an ordered product becomes unavailable, we will inform the customer and provide an appropriate refund or alternative resolution.
## 5. Orders & Order Confirmation
By placing an order, you agree to provide accurate billing, contact, payment, and delivery information.
After successfully submitting an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.
Orders may be reviewed to verify product availability, payment status, delivery serviceability, or suspected fraudulent activity.
We may decline or cancel an order where reasonably justified, including in cases of unavailable inventory, payment failure, suspected fraud, or a clear pricing or technical error.
If payment has already been received for an order that we cannot fulfil, an appropriate refund will be arranged.
## 6. Shipping & Delivery
We aim to process and deliver orders efficiently and securely.
Orders may be shipped through *Shadowfax*, our logistics partner, or another authorised delivery service depending on location and operational availability.
Estimated delivery timelines will be communicated through the website, checkout, order confirmation, or shipment updates wherever available.
Delivery estimates are indicative and may be affected by factors beyond our reasonable control, including weather conditions, logistical disruptions, public holidays, incorrect addresses, or serviceability limitations.
Customers are responsible for providing accurate delivery details and ensuring reasonable availability to receive their orders.
If an order is delayed, lost, or cannot be delivered, our team will assist with investigation and an appropriate resolution.
For further information, please refer to our *Shipping & Delivery Policy*.
## 7. Returns, Refunds & Cancellations
We accept eligible return requests within *7 calendar days of delivery*, subject to the conditions outlined in our Return & Refund Policy.
Unopened and unused products may qualify for change-of-mind returns within this period.
Damaged, defective, incorrect, expired, or misrepresented products will be handled in accordance with applicable consumer protection laws.
Approved refunds are generally initiated within *5–7 business days*, with the final credit timeline depending on the relevant payment provider.
Orders may be cancelled before dispatch, subject to their processing status.
For complete eligibility requirements, return procedures, replacement options, and refund information, please refer to our *Return & Refund Policy*.
## 8. Offers, Discounts & Promotions
From time to time, we may introduce promotional offers, discounts, bundles, coupon codes, or limited-period campaigns.
Promotional offers may be subject to specific conditions, eligibility requirements, availability, and validity periods disclosed at the time of the offer.
Unless expressly stated otherwise, promotional discounts may not be combined with other offers.
We reserve the right to correct errors or discontinue promotional campaigns, subject to applicable law and the rights of customers with already accepted orders.
Promotional conditions will not override statutory consumer rights.
## 9. Customer Accounts & Security
Customers may be able to create an account to manage their orders, addresses, preferences, and purchase history.
If you create an account, you are responsible for:
- Providing accurate registration details.
- Maintaining the confidentiality of your account credentials.
- Informing us promptly if you suspect unauthorised account activity.
- Avoiding misuse of account functionality.
We may suspend or restrict accounts involved in fraudulent, unlawful, or harmful activities, subject to applicable law.
We will take reasonable steps to protect customer information as described in our Privacy Policy.
## 10. Privacy & Personal Information
We respect your privacy and are committed to handling personal information responsibly.
Information collected through our website may be used for order processing, payment verification, delivery coordination, customer support, website functionality, and other purposes described in our Privacy Policy.
Our online store is powered by *Shopify*, and certain personal information may be processed through Shopify and other service providers supporting our operations.
For further details regarding information collection, data sharing, cookies, security, and your privacy rights, please refer to our *Privacy Policy*.
## 11. Intellectual Property
All original content on The Best For You website, including brand names, logos, product photographs, illustrations, website designs, graphics, descriptions, written material, and other creative elements, is owned by or licensed to RVB Lifestyle Products or the respective rights holders.
Such content may be protected by applicable copyright, trademark, and intellectual property laws.
You may browse and use website content for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or use our protected content without appropriate written permission, except where permitted by law.
Unauthorised use of our brand identity, images, or other intellectual property is prohibited.
## 12. Customer Reviews & Feedback
We welcome genuine customer reviews, experiences, suggestions, and product feedback.
By submitting content to our website, you confirm that the content is based on your genuine experience or that you otherwise have the right to share it.
Submitted content must not be fraudulent, unlawful, abusive, defamatory, misleading, or infringe another person's rights.
By voluntarily submitting reviews or feedback for publication, you grant us a non-exclusive, royalty-free permission to display, reproduce, and use that content in connection with our website, products, and marketing, subject to applicable law and any consent requirements.
We reserve the right to moderate or remove content that violates these Terms or applicable law.
We do not require customers to provide only positive reviews.
## 13. Third-Party Services & External Links
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
These services operate under their own policies and terms.
While we may use trusted third-party providers to support website functionality, payments, shipping, and customer communication, we do not control every aspect of independent third-party websites.
We encourage customers to review the terms and privacy policies of external services before interacting with them.
Nothing in this section excludes any responsibility that cannot legally be excluded.
## 14. Website Availability & Technical Errors
We aim to maintain an accessible, secure, and functional shopping experience.
However, website availability may occasionally be affected by maintenance, technical issues, software updates, service disruptions, or circumstances beyond our reasonable control.
We may modify website features, correct technical errors, or temporarily restrict access where necessary for maintenance or security.
We do not guarantee uninterrupted website availability.
If a technical issue affects an order or payment, please contact our support team so that we can investigate and provide an appropriate resolution.
## 15. Limitation of Liability
To the extent permitted by applicable law, RVB Lifestyle Products will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control or from unauthorised misuse of our website by users.
Nothing in these Terms is intended to exclude or restrict liability for:
- Defective or unsafe products.
- Fraud, misrepresentation, or unfair trade practices.
- Breaches of obligations that cannot legally be excluded.
- Consumer rights and remedies protected under applicable law.
We remain responsible for fulfilling our legal obligations and addressing legitimate customer concerns.
## 16. Changes to These Terms
We may revise these Terms of Service periodically to reflect changes in our products, services, website functionality, business operations, or applicable laws.
Updated Terms will be published on this page with a revised effective date.
Material changes affecting existing customer rights or obligations will be handled in accordance with applicable law.
We encourage customers to review these Terms periodically.
## 17. Governing Law & Dispute Resolution
These Terms are governed by the applicable laws of *India*.
We encourage customers to contact our support team first if a disagreement or concern arises regarding an order, product, or service.
We will make reasonable efforts to resolve disputes through communication and fair grievance redressal.
Subject to applicable law and the jurisdiction of competent consumer forums or other statutory authorities, disputes requiring court proceedings may be brought before the competent courts in *Jaipur, Rajasthan*.
Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission or other legally competent authority.
## 18. Customer Support & Grievance Redressal
For questions about these Terms, orders, payments, deliveries, products, or any other service-related concerns, please contact:
*The Best For You*
Operated by *RVB Lifestyle Products*
*Customer Support Email:* rvblifestyleproducts@gmail.com
*Customer Support Phone / WhatsApp:* +91-7976670263
*Customer Support Hours:* Monday to Saturday, 10:00 AM – 7:00 PM (IST)
*Business Location:* Jaipur, Rajasthan, India
*Registered Business Address:*
H.NO 53, Vyas Bhawan,
Ram Vihar, Kund Road,
Jaisinghpura Khor,
Jaipur – 302027, Rajasthan, India.
*Customer Grievance Contact:*
RVB Lifestyle Products – Customer Support & Grievance Redressal
*Grievance Email:* rvblifestyleproducts@gmail.com
*Grievance Phone:* +91-7976670263
For order-related concerns, please provide your order number and relevant details to help us investigate efficiently.
We aim to acknowledge consumer grievances within *48 hours* and resolve them within *one month* of receipt, in accordance with applicable e-commerce consumer protection requirements.
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*At The Best For You, we believe in quality, transparency, and respect. Our commitment is to provide a dependable shopping experience built on customer trust and responsible business practices.*